Delivery information and terms
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Delivery – Products Excluding Slimglaze
Our nationwide, dedicated delivery service ensures your rooflights will be delivered on-time, efficiently, safely and free from damage.
Our high specification service guarantees you the shortest lead time possible; more than 50% of our Standard (stock) sizes are available on a next day delivery or the standard delivery service is 5-10 working days. Our Standard (non-stock) & Bespoke sizes can normally be delivered within 15 working days.
Prices and times shown are for delivery to mainland UK only; if you want to order from another location please contact us directly.
Your rooflight will be delivered on a kerbside delivery basis (as most addresses/sites do not allow sufficient obstacle free, level access for a 3.5t vehicle and if a pallet truck could be used, would not operate on loose gravel or soft ground).
Depending on the size and weight of your rooflight, extra hands will be needed to help unload. We will inform you on our Dispatch Confirmation email; the weight of the rooflight and how many people will be required to unload.
Delivery: Dates & Times
Orders placed after 12pm (midday) or at the weekend / on a Bank Holiday may not be processed until the next working day.
The Company will make all reasonable endeavours to meet all estimated times or dates for delivery. However, time for delivery shall not be a term of or of the essence of any contract and the Company shall therefore not be liable for any loss or damage caused or occasioned by late delivery.
Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.
We shall not be liable for delays or failure in delivery because we cannot gain access to delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.
Delivery shall take place either at the time of collection of the product by the Customer or their agent from the Company premises, or if the products are delivered to the Customer or their agent, at the moment of unloading of the goods at the Customer’s site / premises. Unloading of the goods is by the customer or their builder/representatives, the driver may not assist with unloading and customers responsibility is to make themselves familiar with the weight of units and arrange appropriate labour/equipment prior to delivery to your site/premises. Our driver will leave once the unit is unloaded from the vehicle and not wait until it is in position where the rooflight is to be installed.
Upon delivery the Customer will have a 15 minute time slot where the delivery driver will wait to allow you to inspect the goods being delivered. Any damage or missing items should be notified to the Company at this time by making comment on the delivery paperwork and by contacting our Customer Services either by phone or email. Any claims of damaged or missing items after this time will not be entertained.
Checks on delivery
An adult must be available at the delivery address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition; you will be allowed 15 minutes to conduct these checks. Please report any defects immediately upon delivery by calling or emailing our Customer Services. If no-one is available to accept delivery of the product, redelivery and cancellation charges will apply.
Collection
Collection of your order is possible from our factory at Unit 1, Mill Lane, Waterford Industrial Estate, Great Massingham, Norfolk, PE32 2HT.
Mention when ordering and we will arrange a time for collection.
Please ensure that an appropriate vehicle is used for collection, bearing in mind fork-loading, dimensions and weight of your order.
Damaged Goods or Incorrect Deliveries
When any consignment of Goods is incorrectly received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 24 hours of delivery. No claim will be entertained unless the Customer complies with the term of this condition. In any event the liability of the Company in the event of any incorrect deliveries referred to in this condition shall not exceed the replacement of the goods shown to be incorrectly delivered or, at the Company’s option, the refund of the price received by the Company for the goods.
Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.
Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion
Storage
We will charge you a non-refundable storage fee of £25 per full week in the following circumstances;
- Where delivery bookings have not been made - 2 weeks after the original due date of the rooflight or first booking attempt by the Company (whichever is the later); or
- Where delivery bookings have been made - if the Customer or their agent is unavailable or unable to take delivery of the rooflight after agreeing delivery dates with the Company, redelivery and cancellations charges will also apply.
Risk
The risk in the Goods (product) shall pass to the Customer at the time of delivery. Where the goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.
Cancellations
If you need to amend or cancel your order for a Bespoke size rooflight you are entitled to do so at any time up to 24 hours after you have placed your order by contacting our offices.
If you amend or cancel your order more than 24 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order.